Spectrum Store - Palm Desert, California

Light Worker

At first when I went to return my equipment the line was hours long. I left and decided to come back 30 minutes before close, worked like a charm , I walked right up to the girl and was out of there in ten minutes. Great place if you know what time to go. Lol. Happy travels folks!!

Rodney

After waiting 53 minutes to be called up to counter with an appointment, I stand there another 20 minutes as the clerk try’s to clear my account off of seasonal hold to cancel my service. Then to find out it can’t be done. I need to return tomorrow after a 24 hour wait period to then cancel my account and bring all the equipment back with me. Just to be charged a months service for no useable service. I’m leaving the state and they offer no coverage at the new location. I now have to go to a UPS store to drop off equipment so I can receive a receipt. The store is unavailable to take their equipment back until the cancellation is complete. .

Elliott Voros

Rude. Walk in to simply drop equipment and was told to sign in on a tablet and take a seat and wait? Just take the damn equipment. It's clearly marked with a serial #. Your service sucks. Won't use it again. Store service even worse.

ZMI

We unfortunately use Spectrum business for phone, internet, and wifi. I’d leave a 0 star if possible. Rick is our technician here in the valley, which if you were to search the definition of rude, his name would pop up in BIG BOLD letters.

Terrible service, please do yourself a favor and don’t get stuck using their service.

Cori B

Erika was amazing! She was able to help me quickly and made me feel like a valued customer. I will go to this location from now on.

Karen Muñoz

I came to Spectrum to get a new charger cord for my Samsung phone I got from Spectrum. I had to sign in and wait 45 minutes just to be told they don't sell the cords. They said to go to Wal-Mart. What a waist of time. They sell you phones but no charger cords.

cc Studios

If you’re lucky enough to get a nice sales person to assist you which I did, this is a decent experience, however there were loads of unhappy customers mainly because the wait time is absurd - especially when you witness staff literally standing and talking to one another when they could be moving the line along quicker. Spectrum should really automate the entire process and allow customers to just pick up from a kiosk as having humans at the counter doesn’t really seem to add to the experience.

The check-in process is also ridiculous. I’m all for technology but when you can look at a sales person at an empty counter and they still have to process your “appt” online is to me grossly inefficient.

J. D.

Not enough employees to handle the customers. Online, it tells you to package up your equipment that's being returned . When you get there, they pull everything out of the boxes and tell you they don't recycle them and you end up taking the boxes back home.