Sleep Number - Algonquin, Illinois

Pattie Schueneman

My wife and I visited the Algonquin Sleep Number store and had an incredibly positive experience. Dennis was very kind, respectful and patient, as well as top of the line knowledgeable about Sleep Number. Going through the complete introduction process takes about 90 minutes, but it is well worth the time to fully understand this incredible product and its personalization abilities.

Andrew Wilczynski

I'd like to begin this review by acknowledging that the store staff we interacted with were pleasant, professional, and helpful. However, my experience with the overall service has been extremely disappointing.

I placed an order for a bed in mid-November, with the delivery scheduled for today, December 28th—yes, a lead time of over a month. Unfortunately, the delivery was canceled due to truck problems. While I understand that unforeseen circumstances, such as a truck breakdown, can happen, a one-week delay is simply unacceptable. We had planned the removal of our old bed to coincide with the delivery date, which now leaves us sleeping on the floor. To make matters worse, we had already taken time off work for this delivery, resulting in a financial loss. A rescheduled delivery a week later creates additional inconvenience and costs for us.

When I reached out to customer service, I found them to be unhelpful and dismissive of our concerns. It was clear that our situation wasn’t being taken seriously.

I sincerely hope that potential buyers read this review and understand the risks of dealing with this company. While you may not experience a truck breakdown, if something goes wrong, be prepared for poor customer service and a lack of support, even after you've spent a significant amount of money on what’s supposed to be a "better night's sleep."

Don W

Today at the Algonquin Sleep number store, Dennis took us through the whole process of picking out our perfect bed. He was extremely knowledgeable, patient and enjoyable. I highly recommend this store and aking for Dennis.

Kyle Morris

Dennis and Ryan took amazing care of us and answered all of our questions. They were very knowledgeable and made the buying process smooth and seamless. We recommend their store and sleep number to anyone interested in better sleep and quality customer service.

John Halas

What a wonderful experience it was for me to especially have Henry, which is equally as best as the other two salesman. Mike and Brandon, they are also helpful. They are also knowledgeable and they also know how to treat you when you're there and not push you out the door. They want to show you every little bit of expectations that you may have in so many different styles of bed that fit you , my hats off to that team in Rockford, Illinois
Thank you Henry and friends. You made the best experience of buying a bed that I can recall and that's my opinion and my opinion only. Keep up the good work and thank you once again

Allicia Kostelnicek

Dennis was great! My significant other & I are on the younger end & we were still treated with respect & taken seriously. The process was smooth and educational & we ended up finding a bed that worked for both of us which has never happened in 7 years together.

Bonnie Kerr

Susie was great to work with. We were able to spend a lot of time there checking out all the options.

Michelle Lieb

Suzie was fantastic! Our experience in purchasing a sleep number bed could not have been better!!! Super excited to have our new mattress!