M & O Towing Services - Lancaster, California

competition transmissions hernandez

i broke down in my jetta and called AAA for a tow. they dispatched this firm to come tow me. the driver called me back on a couple occasions as for i maxed out my 3 tows. i then called AAA back with my wifes number for authorization for 1 of her 3 tows. needless to say AAA made it happen. the the driver called and told me they they couldnt do it without my wife being there with the car and myself. i then became upset and called a private firm to tow my car as i was all ready 3+ hrs late for work. morrow towing came up to tow my car and i said dont bother. he left then came back and wanted to take a picture of my license plate and i stood in front of it and asked why? he said for liability resons i said liability? youv'e towed nothing. (probably so they could get paid for finally showing up) at that point i was outraged and told the driver "its not you you, but the custer service there is yet to be desired" so i took a picture of the name on the side of the truck and decided to post this review so other motorist can see just how much my situation was handeled in the time of need.

Raion isordia

Idk how my comment keeps being deleted, but I'll say it again, this company will tow any vehicle without showing proof of ownership, one of the drivers said to me while i confronted him about the car that belong to a friend and some ladies claim it was theirs, the driver told the ladies i was nobody and i don't matter, i ask them if they had the pink slip to show ownership and they did not, the tow truck driver took the car without seeing proof of ownership, and the owner of the company was very unprofessional when i question their practice, i will say this again call this towing company to steal any car they don't check for ownership, your word is enough proof.

Alana Dixon

Oscar came out to Rosamond where I needed a tow yesterday and the time estimate was accurate. He kindly let me know that it would be better to have my car dropped off at my apartment since the tow yard charges a storage fee and also tried to help with my battery issue.

Kristen Damico

I cannot express my gratitude for Oscar at M&o towing …I had an abandoned truck in my driveway that had been there for months. The guy who left it there did so to my surprise and for months ignored any requests to move it.

My uncle who is a deaf senior citizen veteran couldnt even park in his own driveway & now we are selling the house and it was a. Eye sore as well as the fact of it being right in the way for us to be able to move. I called Oscar with desperation in my voice because up til now nobody would help.

Oscar was friendly and professional and came right away. No headaches…just a smooth positive perfect transaction.

He made such a difference for us & we are truly grateful for his kindness & quick service! You rock Oscar! Thanks again!!!!

Victor Paz

In my experience of today(10/7/2020),This company was by far the most unprofessional service I have ever encounter in my life. When I mean unprofessional, I mean it. The company never showed up at the time promised, I had to call them for an update. A second time was given and I waited. No show and no call. I called again for the third time for another update. The Receptionist or dispatcher gave me another time. I ask if this time was It? She then stated “ you don’t have to wait, you can just cancel, you are choosing to wait”. Sounds about right when you are asking for service. She was very rude and disrespectful when I Inquired to clarify the ETA. Additionally, she accused me of disrespecting to the driver in advance, something that never happen. I had to stop her from making false allegation of something that had not occurred. The driver showed up late and had an attitude toward us and wanted to charge us extra for towing. He mention a labor fee, that all state was covering under our insurance. We ended up not using the service. The company never provide services and stated that they did provide services to our insurance company. Very Interesting experience.

James Hernandez

Horrible service. My insurance provider had them be my tow service, not only could they not find me, they called me to tell me I need to call my insurance for a proper location because "I was wasting his time". I told the guy who called me that he was probably 1 street away. After that he just said, "call them" and he hung up. . . My insurance provider called me back and updated my location and told me that I'd be getting towed again soon. After an hour I called the insurance provider and they looked into my file and said that M & O closed my service because they couldn't find me.
Horrible service. I highly recommend someone else for the job.

Sean Carter

Absolutely horrendous customer service. Called for a tow at 10am to be at my mechanic at 1:30, more than enough time. Estimated time of arrival was 11:20-11:30 waiting till 12:15 and nothing. I decided to call the towing company and they say it will be another 3-4 HOURS for a tow truck. No one bothered to call me. F$@K this company, and F$@K Allstate for using them. I wish I could give less than 1 star.

Sarah Cathar

This man whoever he was, was by far the worst service I’ve received by Allstate Roadside Assistance and I’m sure by other companies who hire them. Completely rude on the phone and in person, guy didn’t look like he even wanted to help me but whatever makes them money am I right?

Accidentally left my keys in my brothers car so asked him to wait 5 MINUTES. Guy didn’t even give me a straight answer. Just hopped back in his truck and left me. This towing company even had the audacity to say they completed my service and I had to repeat the entire process once more. If you’re reading this to research your towing company before they arrive. I suggest you cancel until you receive another one. This is insane they are still even working with Allstate or other insurances.